Due to the COVID-19 pandemic, the Japanese Post Office will ONLY accept parcels to the following destinations:
Austria, Belgium, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Hong Kong, Hungary, Iceland, Italy, Korea, Latvia, Lithuania, Luxembourg, Macao, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Slovenia, Spain, Sweden, Qatar, Singapore, Thailand, United Kingdom, Vietnam
(If you would like to be notified when service is available to your country, please sign up for our NEWSLETTER or follow us on social media).
As the situation slightly improves and several countries are lifting restrictions that are in place, parcels to countries where service is available still may experience significant delays in either loading parcels on to available flights from Japan, or delivery delays in the destination country. We will continue to provide service to countries where JP Post will accept parcels, but delivery dates remain very unpredictable and unique to each country. We can only advise that delivery will most likely be much longer than usual. We simply can not say how long delivery will be to your country regardless of which shipping method you choose. We will however do our best to get parcels delivered as quickly as possible and in the event that parcel are determined "undeliverable" and returned to us, we will issue full refunds to our customers. (Please note that for obvious reasons we can not process refunds until the these parcels are returned to us, or the tracking status indicates “returned to sender”).
July 3, 2020: JP Post notifies that for mail items to the United Kingdom, Mexico and some Southeast Asian Countries/territories, loading items onto airplanes destined for these countries/territories is expected to take about three weeks.
June 30, 2020: Effective July 1, 2020 we will resume Shipping service to China, Italy and New Zealand.
June 24, 2020: Canada - EMS parcels are being delivered in about 7-10 days however, due to limited flights there is a 1-2 week delay for "Airmail" (ePacket) parcels bound for Canada be loaded on to available flights. The Canadian Customs and postal authorities not not seem to be updating tracking information once ePacket parcels arrive in Canada, however delivery is dependable. Customers can expect 3-6 weeks for final delivery.
June 23, 2020: Shipping service has resumed to the following countries: Estonia, Austria, Croatia, Sweden, Spain, Slovenia, Czech Republic, Denmark, Norway, Hungary, Bulgaria, Belgium, Poland, Portugal, Latvia, Lithuania, Luxembourg
June 18, 2020: Only 2 parcels (from April) destined to the United States remain at the airport awaiting flights. We expect these to be loaded very soon. We still can not accept new orders to the United States.
June 11, 2020: We will accept orders from Vietnam and Malaysia however, there may be a 3-5 week delay for final delivery.
June 10, 2020: More parcels (from April) destined for the United States have left Japan.
June 2, 2020: As restrictions in both the United States and Japan are beginning to be lifted, parcels ordered in April to the United States have slowly begun to move.
May 23, 2020: United States - All parcels bound for the United States will be held by JP Post indefinitely until shipping can resume.
May 18, 2020: Parcels to Hong Kong moving very quickly especially "EMS". Parcels to Singapore are taking about one or two weeks to be dispatched from Japan. Parcels to the Philippines and France take about 1 month for delivery. Parcels to the Netherlands and Germany are moving with about 1 week delays.
May 1, 2020: Canada - Due to limited flights, there is a 2-4 week delay for parcels bound for Canada be loaded on to available flights, delays in Canada with delivery as well. Customers can expect 4-6 weeks for final delivery.
April 27, 2020: The United States is not accepting any international parcels.
April 26, 2020: Parcels bound for France / Germany / Hong Kong / Philippines / Thailand / United Kingdom/ Vietnam are moving but may experience some delays. We advise selecting "Airmail" (if under 2,000 grams) rather that "EMS", as delivery for both shipping options is delayed.
April 22, 2020: There is about a 2 and a half week delay to load parcels on to available flights to almost every country where service is available. Tracking status of "Posting/Collection INZAI CHIBA" means we have delivered your parcel to the post office. The status will not be updated until your parcel actually is loaded on to a flight leaving Japan, or returned to us.