Shipping

Free Shipping: Free Shipping may be offered to select countries for sales or promotions.  Free Shipping is the same as "Economy Airmail (SAL) -  Registered" (See Below).

NOTE:  You must have 50.00 (USD) or more in your shopping cart (AFTER applying any Discount code) for this option to be available.  

"Free Shipping" is NOT available to Spain, France, Germany, Poland, Denmark, Norway, Netherlands, Greenland, Ukraine, etc... Customers from these countries must choose "Airmail - Registered" or "EMS" shipping.  "Free Shipping" is available to customers in Australia, however there is no "registered" tracking service.  "Free Shipping" to Australia is the same as "Economy Airmail (SAL) - Not Registered.

 

Flat Rate Shipping:  Worldwide Shipping & Handling for a Flat Rate of 3.80 (USD). This option also provides a "registered" tracking number (where available) to trace your shipment online.  We will send you a tracking number as soon as your parcel is shipped. It is the same as "Economy Airmail (SAL) - Registered".  (See below).

NOTE: You must have 25.00 (USD) or more in your shopping cart (AFTER applying any Discount Code) for this option to be available during checkout. 

"Flat Rate Shipping" is NOT available to Spain, France, Germany, Poland, Denmark, Norway, Netherlands, Greenland, Ukraine, etc... Customers from these countries must choose "Airmail - Registered" or "EMS" shipping. "Flat Rate Shipping" IS available to customers in Australia, however there is no "registered" tracking service. "Flat Rate Shipping" to Australia is the same as "Economy Airmail (SAL) - Not Registered.

 

Economy Airmail (SAL) - Not Registered: is a service where international mail is handled as surface mail in both Japan and the destination country and as airmail between the two countries. It takes approximately 7 to 14 days for mail to arrive at the destination. In some cases, it may take a little longer due to the handling system of the destination country. It could take up to one additional week should customs decide to check our shipment to you, (although it is very infrequent). During the end of the year when postal delivery service is especially congested, other short delays can be expected. "Economy Airmail (SAL) - Not Registered" shipping provides NO tracking number and NO insurance.

Please note that since (Not-Registered) shipments can not be traced, we can not be responsible for items "lost in shipment" or otherwise "not received". So please consider the postal conditions of your country.  For guaranteed delivery we strongly recommend selecting a "Flat Rate Shipping", "Economy Airmail - Registered", "Airmail - Registered" or "EMS" shipping option which provides a "tracking number" to trace the status of your parcel(s) online.

"Economy Airmail (SAL) - Not Registered" is NOT available to Spain, France, Germany, Poland, Denmark, Norway, Netherlands, Greenland, Ukraine, etc... Customers from these countries must choose "Airmail - Registered" or "EMS" shipping.

 

Economy Airmail (SAL) - Registered:  Delivery times for Registered SAL Economy Airmail are about the same (or slightly faster) than regular "Economy Airmail (SAL) - Unregistered", however this service provides a tracking number to to track your parcel(s) online. There is a 2.0 Kilogram limit per parcel. If your parcel is over 2,000 grams, we will send your order in as many parcels as necessary at no extra charge.

You can check if "Economy Airmail (SAL) - Registered" service is available to your country on the Japanese Postal Website HERE . (Available: United States, Canada, England, Russia, Singapore, Malaysia, Philippines, China, etc). 

"Economy Airmail (SAL) - Registered" is NOT available to Spain, France, Germany, Poland, Denmark, Norway, Netherlands, Greenland, Ukraine, etc... Customers from these countries must choose "Airmail - Registered" or "EMS" shipping. 

"Economy Airmail (SAL) - Registered" IS NOT available to customers in Australia, however "Economy Airmail (SAL) - Not Registered" IS available.  (Australian customers that want a tracking number must chose "Airmail - Registered" or "EMS").

 

Airmail - Registered: Delivery time for Airmail - Registered is about 4 to 7 days (according to the Japanese Post Office). In some cases, it may take longer due to the handling system of the destination country. It could take longer should customs decide to check your parcel, (although it is very infrequent). During the end of the year when postal delivery service is especially congested, other short delays can be expected. This service also provides a "tracking number" so your parcel(s) can be tracked online. There is a 2.0 Kilogram limit per parcel. If your parcel is over 2,000 grams, you will not see this option at "check out".

Available to all countries where Japan Post provides service.

 

EMS (Express Mail Service): is provided by the Japanese Postal Service for international shipments. EMS shipments are provided with a tracking number to track your parcel(s) online, and are 100 Percent Insured. Most EMS parcels are delivered worldwide in about 3 to 5 days. 

Available to all countries where Japan Post provides service.

 

From our experience these are the average shipping times for parcels sent from Japan.

EMS:  Worldwide 3-6 days.  Airmail:  Registered: about 1 week to 10 days.  SAL Economy Airmail:  (Registered or Not Registered), about 2 to 4 weeks and is heavily dependent on the delivery system in your country.

 

 

Taxes and Customs

Our products are shipped worldwide directly from our shop in Japan. Therefore we are not imposed any taxes (Sales tax, Consumption Tax, etc.) by the Japanese Administration. However if you live in a country that happens to impose a customs duty on tea leaves or our other products, you may have to pay a customs duty upon receipt of your order. There may be additional fees charged for customs clearance or additional delivery fees as imposed by your country for which we will NOT BE responsible.