Our policy lasts 30 days:  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you need to Return or Exchange an item, send us an email at: support@japanesegreenteashops.com.  We will advise you how to proceed.

For non-perishable items:  For Teacups, Kimono Coasters and other non-perishable items, to be eligible for a return your item must be unused and in the same condition that you received it. 

For Perishable items: Unfortunately do to the nature of our Teas, Coffee and other perishable items, sales of these products are final. We can not accept returns or refunds unless we have shipped "wrong" items.  We will not replace or refund chocolate and or perishable products that have been damaged due to excessive heat during shipping.  If you live in a country that has a climate likely to cause damage (such as melting, etc). we recommend you do not order these type of products.

Sale items:  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

"Unclaimed - Returned to Sender" parcels:  If a parcel is "returned" to us as "unclaimed", upon receipt of the parcel we will notify you that the parcel was returned to us.  We will offer to re-send the parcel, but you (the customer) will be required to pay for the "re-shipping" cost.  (We will pay for re-shipping if we have made an error on your shipping address when we sent the parcel).

 Exchanges: We only replace items if they are defective or damaged. We will pay for the return shipping.  (If the item is no longer available, we will refund the cost of the item).   

Returns: To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:

1.  Any item not in its original condition, or is damaged or missing parts for reasons not due to our error.

2.  Any item that is returned more than 30 days after delivery.

If you are shipping an item over $50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You will be responsible for return shipping costs. If we offer a refund, it will only be for the cost of the products that you returned.  (Shipping costs are non-refundable).


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@japanesegreenteashops.com.