Returns

Our Return Policy expires 180 days after the receipt of your order:  If 180 days have gone by since you received your order, unfortunately we can’t offer you a Refund or Exchange. 

If you need to Return or Exchange an item, send us an email at: customersupport@japanesegreenteashops.com.  We will advise you how to proceed.

General:  It is the customer's responsibility to monitor the tracking of your parcel.  If a parcel arrives at your local post office and not delivered soon, you should contact them to arrange pick up or delivery. (It is likely that delivery was attempted, and a notice was misplaced or lost).  If you do not claim your parcel it may be returned to us and you will have to pay the re-shipping fee to have it shipped to you again. We will not accept returned products and a refund for the products and shipping fees is not possible.

For Non-perishable Items:  For Teacups, Kimono Coasters and other non-perishable items (items with no expiry dates), to be eligible for a return your item must be unused and in the same condition that you received it. 

For Coffee, Tea (items with expiry dates) and Perishable Items: Unfortunately do to the nature of our Teas, Coffee (expiration dates) and other perishable items, sales of these products are final. We can not accept Returns or and we can not give Refunds unless we have shipped "wrong" items.

For Chocolate and Candy:  We will NOT replace or refund chocolate/candy  products that have been damaged due to excessive heat during shipping.  If you live in a country that has a climate likely to cause damage (such as melting, etc). we recommend you do NOT order these type of products).

Sale Items:  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

"Unclaimed - Returned to Sender": If a parcel is "returned" to us as "unclaimed", upon receipt of the parcel we may or may not notify you that the parcel was returned to us, (*we will not notify you if the products you ordered do not qualify for a refund). If we agree to re-send the parcel, you (the customer) will be required to pay the cost for re-shipping. The cost of re-shipping will be the ACTUAL cost that we (Japanese Green Tea Shops) paid at the post office counter at the time when we sent your parcel, even if you chose "Free" or "Flat Rate" shipping when you placed your order.

*Since we do not accept returned goods (with expiration dates), we will not refund the price of the goods you purchased and will not refund shipping costs. 

"Refused Delivery":  If you do not accept delivery of a parcel for any reason (example: did not want to pay GST/VAT), we will Not accept the returned parcel, and a refund for shipping fees and returned products will not be possible. Please check local import rules and regulations for your country before placing an order in our store.

Returns: To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:

1.  Any item not in its original condition, or is damaged or missing parts for reasons not due to our error.

2.  Any item that is returned more than 180 days after delivery.

If you are returning an item over $50, you should consider using a traceable signature required shipping service, as we can otherwise not guarantee that we will receive your returned item.

You will be responsible for return shipping costs. If we offer a refund, it will only be for the cost of the products that you returned.  (Shipping costs are non-refundable).

Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to the original method which you made payment.

Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account. You can also contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at customersupport@japanesegreenteashops.com.